RESOURCES

INTERNAL RESOURCES

HANDBOOK

We have designed a handbook to help provide residents and their families with the basic information about the services at HVH. The handbook information is laid out from the perspective of a resident's admission to and stay at HVH. The process of admission can be a stressful time. Similarly, the adjustment for a person and family can take awhile. We hop to reduce your stress with this information. It is normal to take some time to adjust, and to have questions about the environment and people that surround you. Our goal is to make the transition easy for you as possible.

The following handbook is available at the Administration offices if you would like a hard copy. Otherwise please enjoy this electronic version.

STRATEGIC PLAN

We have designed a handbook to help provide residents and their families with the basic information about the services at HVH. The handbook information is laid out from the perspective of a resident's admission to and stay at HVH. The process of admission can be a stressful time. Similarly, the adjustment for a person and family can take awhile. We hop to reduce your stress with this information. It is normal to take some time to adjust, and to have questions about the environment and people that surround you. Our goal is to make the transition easy for you as possible.

The following handbook is available at the Administration offices if you would like a hard copy. Otherwise please enjoy this electronic version.

EXTERNAL RESOURCES

Here is a list of resources that will help you answer all of these questions and give you more information about nursing homes. 

Continuing Care

(Information regarding admissions to long-term care)

The toll-free number for information for Continuing Care is 1-800-225-7225.

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Alzheimer Society of Nova Scotia

Alzheimer Societies offer support, information and education in over 150 communities across Canada.

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Protecting Vulnerable Adults

In Nova Scotia, Adult Protection Services are governed by the Adult Protection Act. This legislation, along with the Canadian Charter of Rights and Freedoms, guides all aspects of Adult Protection Service delivery.

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POLICIES

Resident and Family Complaints/Violation of Residents Rights


Harbour View Haven (HVH) acknowledges that services might not always meet expectations, and we encourage families and residents to share any concerns or complaints in order to enhance our services. Residents and their loved ones who understand how to effectively voice their concerns and seek resolutions are generally more satisfied with the care they receive than those who face challenges in addressing their issues.

 

Any complaint made to the organization about the care of a resident, resident rights, or the operation of the facility, whether verbal or written, must be investigated and addressed. This includes providing a response to the person who made the complaint within a timely manner. Where there is an allegation of harm or risk of harm to one or more residents, the investigation must be started immediately. Where harm is alleged, the Nova Scotia Department of Seniors and Long-term Care must be contacted ( 1-800-225-7225 ). All formal resident complaints will be forwarded to the Chief Executive Officer (CEO) or the Director of Resident Care. All written complaints will be received and treated with respect.


Resident Family Complaint Form

Please refer to the HVH policy on Resident Complaints / Violation of Resident Rights before completing this form. (Note: Violations of Resident Right or concerns of abuse may be forwarded directly to the NS Department of Health and Wellness 1-800-225-7225)

ETHICS

Ethics Committee Meeting Minutes

Ethics Framework

Harbour View Haven is a home dedicated to providing quality, resident focused care. It is a progressive, forward thinking facility providing a high quality of services to its residents. We offer a broad range of nursing, medical and other professional services to meet the needs of our residents.

Code of Ethics

The code of ethics of Harbour View Haven sets forth the organization’s commitment in maintaining high standards, and the principles of practice of the staff employed at the facility. The organization aspires to a work environment that is the product of respect, professionalism, teamwork, and growth. To this end the organization shall act in the best interest of the resident and the employee.

Ethics Referral Form

Ethical concerns are welcomed by the Ethics Committee. If you have any questions regarding the need for an Ethics Consult, feel free to contact the Ethics Chair person, Nikki O’Melia, ext 230.