Quality Report - November
NEWSLETTER
NEWSLETTER
Quality Report - November
Going forward, we will be including an update in the monthly newsletter to better inform residents and families of HVH’s Quality Improvement Activities.
What is Quality Improvement?
Quality Improvement (QI) is a continuous assessment of our care and services to look at what works well and where we need improvement. QI activities are person-centredand aim to improve the quality of life for those that live at HVH.
This Month’s Feature:
Moving towards our Strategic Goal of a safe and satisfying workplace.
Upcoming PACE Training
PACE is a point of care risk assessment and safe mobility training program planned for November and December. PACE is an approach that all HVH staff will utilize by looking at a resident’s physical status, communication level, environment and potential behaviours in order to provide safe care and services.
P – Physical
A – Approach
C – Communication
E – Environment
Submitted By Carrie Frazier, Programs Manager
Hilltop Highlights and Events
HVH Programming Highlights Pictures
Christmas Dinner 2025
Volunteers Needed..
Low Scents Makes Good Christmas Sense
December Events
Accreditation Update
As a Resident of Harbour View Haven; 6. “You have the right to voice complaints regarding the facility or facility staff without facing discrimination.” In accordance with HVH policy regarding complaints, residents are encouraged to direct complaints to the CEO, the Director of Resident Care, the Assistant Director of Care, and/or Nurse Manager .
