Quality Report Accreditation Update

Harbour View Haven is proud to be an Accredited facility, the first in our area since 2001. During our last onsite survey in March 2020, we were awarded with the highest exemplary standing. Once again, I would like to extend a big thank you to any staff, residents, family, friends, or volunteers who participated in the process.

What is Accreditation?

Accreditation is an on-going, voluntary process of assessing our services and programs against national standards of excellence to identify what we are doing well and what areas we could improve on. Areas of focus include medication management, resident and staff safety, resident/family satisfaction with programs, services, and meals, falls management, wound care and leadership practices to name a few.

Upcoming Changes

This year the Accreditation cycle and program team are making some exciting new improvements. We will have an updated online hub that helps measure the quality of our services and keep HVH on track for our 2024 Accreditation goals. Part of this new process will include more yearly check-ins with the Accreditation team to track our progress. We hope to continue to have residents, family and staff participate in the Accreditation journey over the years to come.



Submitted by Carrie Frazier, Programs Manager